Return and Refund Policy

Refund and Return Policy - NTModz

At NTModz , we are committed to providing quality modded accounts, but we understand that there may be times when you have concerns about your purchase. That's why we have a clear and simple refund and return policy in place.

1. Refund Policy

  • 14-Day Refund : If you have a major problem with your modded account that does not match its description or if it has defects that affect normal use, you can request a refund within 14 days from the date of purchase.
  • Conditions for reimbursement :
    • You must provide evidence of the issue, such as screenshots or specific details about the anomaly.
    • Refund requests must be made via email to ntmodz3@gmail.com. Our support team will guide you through the process.

2. Account exchange

  • If the modded account you purchased has configuration errors or does not work properly, we promise to provide you with an exchange . In this case, contact our customer support for a quick resolution.

3. Examples of non-reimbursement

Refund requests will not be accepted in the following cases:

  • If the issue relates to features or elements external to the account, such as errors related to the game interface or game updates.
  • If you changed your mind after purchase, as all our products are digital and delivered immediately.
  • Account Ban : If the account is banned or suspended after using the game, NTModz will not be responsible. We do not guarantee that the account will remain active after use, and such an incident will not give rise to a refund or exchange.

4. Returns and cancellations

  • Physical Returns : As we sell digital accounts, no physical returns are possible.
  • Cancellation of an order : Orders can only be cancelled if they have not yet been delivered. Once the account has been sent, cancellation is no longer possible.

5. Customer Support

If you have any concerns regarding your order or would like to request a refund or exchange, our customer service team is available to assist you:

  • Email : ntmodz3@gmail.com
  • Quick Response : Our team is committed to responding within 5 minutes to 48 hours .

Important : By purchasing from NTModz you agree to our refund and return policy. We strive to provide you with the best possible experience and resolve any issues you may encounter quickly and professionally.